News
Introducing the VCH Patient Family Experience Council (PFEC)
August 5, 2020Members of the VCH Patient and Family Experience Council (PFEC) include (from top row left to right) CEAN members Mario Gregorio, Holly Horwood, Elder Dennis Joseph, Colin O’Neill, Ann Mackie, John Con, Lina Vallee, Christine Wallsworth, Barbara Greenlaw. Missing from this photo are: Anand Dhatt, Svetlana Moukhanov, Sheila Dunn, Neil Horne, Elder Doris Fox COVID-19 […]
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#hellomynameis: Simple introductions. Human connections. Compassionate practice.
July 28, 2020On July 23rd, Vancouver Coastal Health (VCH) joined countries across the globe in celebrating a day of action aimed at encouraging all staff to be intentional about introducing themselves and their roles in all encounters with patients, clients, families and caregivers. The onset of the COVID-19 pandemic has changed the face of health care as […]
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CEAN thoughts on making human connections in healthcare
July 22, 2020Dr. Kate Granger (R) and her husband Chris (L) co-founded the #hellomynameis campaign In honour of #hellomynameis day on July 23rd, we asked CEAN members to share a word, sentence or story about what making human connections in healthcare means to them. Please click on the report below to see what they shared. CEAN thoughts […]
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#hellomynameis: Human connection in the age of COVID-19
July 20, 2020VGH Emergency Department in 2019 A simple introduction creates a human connection. The #hellomynameis campaign was started in the U.K. by Dr. Kate Granger, a physician battling terminal cancer. As a patient, Kate noticed what a huge difference she felt when medical staff introduced themselves to her before delivering her care. Kate went on to raise awareness […]
Read MoreWhat to expect as services restart videos
Want to know what to expect at your outpatient clinic visit or surgical appointment in the time of COVID-19? Our Restarting our Services page now includes two videos that will go over what to expect as you receive these services in the time of COVID-19. What to expect at your upcoming Outpatient Clinic appointment during […]
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A Campaign for More Compassionate Care
June 23, 2020What does it mean to make a personal connection in healthcare? The #hello my name is… campaign is about making connections to help foster compassionate care and enhance care experiences. Kate Granger was a doctor in the U.K. who became a patient when she was diagnosed with cancer. During her healthcare journey, she noticed that […]
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Get ZOOMing
June 8, 2020Have you used ZOOM yet for a meeting or medical appointment? ZOOM is an on-line video-conferencing platform that Vancouver Coastal Health is using to support physical distancing during COVID-19. ZOOM is being used for medical appointments, virtual meetings, courses & education, workshops and engagement processes, as well as to make social connections. To use ZOOM […]
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Staying Informed and Engaged During COVID-19
May 7, 2020When the healthcare system and our lives were changed by COVID-19, we asked CEANS to tell us how they wanted to stay informed and engaged during this uncertain and difficult time. We also asked how folks were staying connected. We heard back from 40 CEAN members, and a summary of their feedback is below. Staying […]
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May 4th – 10th is Mental Health Week
May 6, 2020What does mental health look like in the time of COVID-19? COVID-19 has certainly added anxiety and stress to all of our lives. This week, in honor of Mental Health Week, we focus on some helpful resources that can help to support our mental wellness at this uncertain and difficult time. The Government of British […]
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Patient Stories: At the Heart of Patient Experience
April 29, 2020Organizations around the world are using storytelling to connect with varying audiences. In healthcare settings, patient and caregiver stories can be used for education, quality improvement, inspiration and more. Stories can help staff to understand what it’s like to be a patient or caregiver – all of the variables that make an experience good or […]
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