A Campaign for More Compassionate Care

What does it mean to make a personal connection in healthcare?

The #hello my name is… campaign is about making connections to help foster compassionate care and enhance care experiences. Kate Granger was a doctor in the U.K. who became a patient when she was diagnosed with cancer. During her healthcare journey, she noticed that care providers and staff often didn’t introduce themselves when interacting with her.

Her experiences drove her and her husband Chris Pointon to start the #hello my name is… social media campaign. As Kate explained, “Introductions are about making a human connection between one human being who is suffering and vulnerable, and another human being who wishes to help. They begin therapeutic relationships and can instantly build trust in difficult circumstances.”

Find out more about the campaign here: https://www.hellomynameis.org.uk/

Sadly, Kate passed away on July 23rd in 2016.  The legacy of her campaign for more compassionate care lives on, as health organizations honor and celebrate #hello my name is.. day annually on the anniversary of her passing.

For the past two years the Patient Experience Strategy at VCH has been supporting the campaign to encourage staff to be intentional about introducing themselves and their roles in every interaction with patients and caregivers. This year, we are planning different events to share the Hello My Name Is legacy and encourage human connections to improve experiences for all. We look forward to sharing more with you in the coming weeks.

We want to hear from you!

As part of our campaign, we’d like to her from patients and family members on what it means to you, to make personal connections with staff and health care providers in your healthcare journeys.

During COVID-19, while things turn virtual and faces are covered by masks and other personal protective equipment, it will be even more challenging to make personal connections. If you’ve experienced connection in these challenging times, we’d like to hear about that too!

Please click the link below to share a word, a sentence, or a story on what introductions and making connections with your care providers means to you.

https://hrsurveys.vch.ca/Survey.aspx?s=2684499d14744cb88b5f685f6b019214

We will use your input to help inform the campaign and patient experience strategy going forward. We look forward to sharing the input with you closer to Hello My Name Is Day.

Thank you! If you have any questions, please e-mail ce@nullvch.ca.

Comments

That is your workplace...shift after shift you go there, greet your friends, catchup on the latest gossip, and settle into a routine that you know and understand in a place that is second nature to you. None of that is the case when I walk through the doors, or worse yet, when I am rolled through the doors. A greeting, a smile, a name, a comforting comment is a priceless indicator that this may actually be okay.

Comment by Neil Horne on July 13, 2020.

Thank you for this perspective Neil! I really like what you said about how reassuring the connection can be in a very stressful and fearful situation.

Comment by syamamoto on July 13, 2020.

I am advocating for my brother who has schizophrenia , I am a caregiver. We are in ER, for days, he is in a catotonic state due to a pharmaceutical error in the community. Many well meaning doctors are coming in and out, nurses, pharmacist, they tell me their name. I hear it for a second and then its gone from my head. When they tell me their name they say it too quickly - they don't seem comfortable sharing it and don't make eye contact when saying it. Why don't they know I am only half capable of processing information? My brother, is so scared, they don't seem to get it.

Comment by Tara Sudbury on July 14, 2020.

Thank you Tara for this very important input about how making connections is more than just saying a name. Especially when you are concerned for your loved one and likely very distracted!

Comment by syamamoto on July 15, 2020.

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